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<h2>FAQ</h2>
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<section class="investment-faq-page">
<div class="container">
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<ul class="nav nav-tabs" role="tablist">
<li role="presentation" class="active"><a href="#general" aria-controls="home" role="tab" data-toggle="tab">General</a></li>
<li role="presentation"><a href="#investment" aria-controls="home" role="tab" data-toggle="tab">Investment</a></li>
<li role="presentation"><a href="#withdrawal" aria-controls="profile" role="tab" data-toggle="tab">Withdrawal</a></li>
<li role="presentation"><a href="#affiliates" aria-controls="home" role="tab" data-toggle="tab">Affiliates</a></li>
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<div role="tabpanel" class="tab-pane active" id="general">
<div class="faq-block">
<div class="question">Who can be an investor?</div><div class="border"></div>
<div class="answer">Lunax Group Limited is open to cooperate with everyone. Any individual or corporation from any nation may open an account with us, and we are happy to accept investors from wherever on the planet.</div>
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<div class="faq-block">
<div class="question">How many accounts can I open with Lunax Group Limited?</div><div class="border"></div>
<div class="answer">Each client can open and manage only one single account. Please observe this rule.</div>
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<div class="faq-block">
<div class="question">Can I lose my money investing with your company?</div><div class="border"></div>
<div class="answer">No. Your investment, as well as your trust, is our core value. We will make every effort to protect your money and reduce the risk of loss to zero.</div>
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<div class="question">What the company is doing with respect to the confidentiality of the personal data provided?</div><div class="border"></div>
<div class="answer">We collect your personal information solely for use inside the company. Under no circumstances will these personal data be disclosed to third parties.</div>
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<div role="tabpanel" class="tab-pane" id="investment">
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<div class="question">How can I make my first investment?</div><div class="border"></div>
<div class="answer">First of all, you need to <a href="?a=signup">register a new account</a>, click the "Make a Deposit" button in the "Financial Operations" section, enter the amount, select the payment system and click the "Confirm" button.<br><br>If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, Doge Coin or Bitcoin Cash it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take few minutes or more.</div>
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<div class="faq-block">
<div class="question">How long will my investments be active and bring me income?</div><div class="border"></div>
<div class="answer">We offer a 6 days cycle investment plan, which means you'll receive income all 6 days' time while the company is doing our business. You can use the profit calculator on the main page to calculate daily, weekly and total profit.</div>
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<div class="question">How much investment can I make in a day or a month?</div><div class="border"></div>
<div class="answer">You can make as many investments as you want. We don't have such restrictions.</div>
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<div class="question">Do you charge any fee for providing your investment services?</div><div class="border"></div>
<div class="answer">No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.</div>
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<div class="question">Can I get back my initial deposit?</div><div class="border"></div>
<div class="answer">No, your initial deposit is included in daily earnings and is not refundable.</div>
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<div class="question">When will the first hourly earnings be added to my account?</div><div class="border"></div>
<div class="answer">The first hourly earnings will be added within the first hour after you've invested.</div>
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<div class="faq-block">
<div class="question">Can I make a direct deposit from my account balance?</div><div class="border"></div>
<div class="answer">Yes, you can reinvest the balance if the amount is greater than or equal to our minimum deposit: $100. To make a deposit from your account balance, simply <a href="/?page=login">login to your account</a>, click the "MAKE A DEPOSIT" button and select "MAKE A DEPOSIT FROM THE ACCOUNT BALANCE". We offer more favorable investment conditions for our regular users.</div>
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<div class="question">What payment methods can I use to fund my account?</div><div class="border"></div>
<div class="answer">We operate with cryptocurrencies Bitcoin.</div>
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<div class="question">I want to invest in Lunax Group Limited, but I don't have any e-currency account. What should I do?</div><div class="border"></div>
<div class="answer">
You can open a free Bitcoin account here: <a href="https://www.coinbase.com/" target="_blank">www.coinbase.com</a><br>
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<div class="faq-block">
<div class="question">What rate do you use to convert Bitcoin in USD?</div><div class="border"></div>
<div class="answer">All transactions are processed based on the actual real cryptocurrency rate at the time of the transaction.</div>
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<div class="faq-block">
<div class="question">Do you accept deposits from Ethereum contract addresses?</div><div class="border"></div>
<div class="answer">Yes, you can send ETH from the contract address. If your deposit does not show up after confirmation, contact support.</div>
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<div class="faq-block">
<div class="question">My deposit doesn't appear in the list of active deposits in my account. What should I do?</div><div class="border"></div>
<div class="answer">If you made a payment using Perfect Money or Payeer and it didn't appear in your account within 15 minutes, please contact <a href="?a=support">our support team</a> with the following data: username, payment method used and transaction batch number.<br><br>If you made a payment using Bitcoin, and your transaction have at least 6 confirmations, please provide the following data: username, transaction ID and time, the amount in USD.</div>
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<div class="question">I haven't received my hourly earnings. What should I do now?</div><div class="border"></div>
<div class="answer">You receive earnings for each deposit every hour after investing. Please wait for some hours and check your "Financial History". If your transaction won't be added, please contact us through support form or email and provide details of your deposit.</div>
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<div role="tabpanel" class="tab-pane" id="withdrawal">
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<div class="question">Is hourly profit paid directly to my E-currency account?</div><div class="border"></div>
<div class="answer">No, profits are gathered on your account balance and you can withdraw or reinvest it anytime.</div>
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<div class="faq-block">
<div class="question">What is the minimum and maximum withdrawal amount?</div><div class="border"></div>
<div class="answer">The minimum withdrawal amount is $100 for Bitcoin . There is no maximum limit.</div>
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<div class="faq-block">
<div class="question">How often can I withdraw funds from my account balance?</div><div class="border"></div>
<div class="answer">You can withdraw money from your account balance at any time and from any device without restrictions. The withdrawal of funds is made instantly for all payment systems.</div>
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<div class="faq-block">
<div class="question">Do you charge a withdrawal fee?</div><div class="border"></div>
<div class="answer">No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.</div>
</div>
<div class="faq-block">
<div class="question">How can I withdraw funds?</div><div class="border"></div>
<div class="answer"><a href="/?page=login">Log in to your account</a> using your username and password, click the "Withdraw Funds" button in the "Financial Operations" section, select the payment system, enter your amount and click the "Confirm" and "Withdraw" buttons.</div>
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<div class="faq-block">
<div class="question">After I make a withdrawal request, when will the funds be available in my e-currency account?</div><div class="border"></div>
<div class="answer">The system works in automatic mode, which means that you are paid immediately after creating the request. Please remember that sometimes cryptocurrency withdrawals are not displayed in your wallet instantly.</div>
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<div class="faq-block">
<div class="question">What rate do you use to convert USD in Bitcoin/Ethereum/Litecoin/BitcoinCash/Dogecoin?</div><div class="border"></div>
<div class="answer">All transactions are processed based on the actual real cryptocurrency rate at the time of the transaction.</div>
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<div class="faq-block">
<div class="question">Can I invest through one payment method and withdraw to another?</div><div class="border"></div>
<div class="answer">No, you can not. You will have to withdraw with the same payment system used for deposit purpose.</div>
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<div class="faq-block">
<div class="question">How can I change my payment wallets?</div><div class="border"></div>
<div class="answer">You can change your payment wallet from "Edit Profile" section.</div>
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<div role="tabpanel" class="tab-pane active" id="affiliates">
<div class="faq-block">
<div class="question">Do you offer an affiliate program?</div><div class="border"></div>
<div class="answer">Yes. We offer our customers an affiliate program with a favorable 10% commission for each deposit received from your referrals. This includes both the initial and any additional deposits made by your referrals.</div>
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<div class="faq-block">
<div class="question">How does the affiliate program work?</div><div class="border"></div>
<div class="answer">The partnership program aims to attract as many clients as possible. Being a partner, you get 10% bonus from each deposit made by your referral. The more referrals you attract, the more they deposit, the more bonuses you will receive.</div>
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<div class="faq-block">
<div class="question">What is necessary to have an opportunity to earn the partner reward?</div><div class="border"></div>
<div class="answer">To have an opportunity to earn the partner reward, you just need to create a personal account in our program; to have the own investments in the program is not necessarily.</div>
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<div class="question">Do you provide with advertising materials?</div><div class="border"></div>
<div class="answer">Yes, we have prepared several effective banners of various formats for partners that harmoniously fit into any site. You can find them within your member area.</div>
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